Organizations looking to enable end-to-end customer experiences must move beyond basic integrations and take an integrated approach to CRM, CCaaS and WEMIn today's experience economy, organizations ...

Connected customer experiences start with connected systems and data within your organization. The deeper the connections, the more power you have to orchestrate personalized end-to-end customer ...

Smarsh, a provider of communications data and intelligence, has acquired CallCabinet, a compliance call recording and analytics technology company, for an undisclosed amount. The integration will ...

Zoho has expanded the scope of Zia, its foundational artificial intelligence, with Zia Agents, Agent Studio, and Agent Marketplace. Together, these solutions empower enterprises to access, build, and ...

Capacity, a support automation platform provider, is expanding its scheduling capabilities with the acquisition of YouCanBookMe, which will enable Capacity users to manage their availability across ...

Paytronix's new functionality includes 20 features to streamline catering order management while elevating the customer experience.

UserTesting, a provider of human insights, today unveiled Insights for Impact to help non-profits with actionable human insights.

Pipedrive, a provider of sales CRM for small businesses, today unveiled an artificial intelligence vision featuring a network of intelligent agents – around-the-clock digital teammates that streamline ...

Choosing the right contact center platform is a critical step for any business. With a broad range of customer experience (CX) solutions available-from comprehensive platforms to specialized tools-it ...

Meta Platform's Threads, the app that Mark Zuckerberg launched in July 2023 to take on X, last week added ads in its mobile app in the United States and Japan as it seeks to monetize the platform used ...

Sugar CEO David Roberts says he's looking to refocus his company's efforts in a more targeted way, with AI used carefully.

Wiland, an audience insights provider, has launched FanSignals to help professional sports teams, leagues, and entertainment organizations better understand, engage, and monetize their fan bases.